Privacy Policy

1. Privacy statement

1.1 This privacy policy (the “Privacy Policy”) regulates the processing of personal data on the platform created and run by KingsWin Online OÜ, registry code 11535738 (“KingsWin Online” or “we”, “us”, “our”). The platform is available on the website of KingsWin at (the “Site”). The Privacy Policy is part of Terms & Conditions (available at KingsWin’s Site).

1.2 If you do not agree with the Privacy Policy, please do not use the Site.

1.3 Please read the following terms carefully before you start using the services of KingsWin. Upon commencing use of the service, you certify that you consent to the Privacy Policy and also accept KingsWin’s Terms of Service.

1.4 KingsWin Online (“we”, “us”, “our”) is committed to protecting and respecting your privacy. The following Privacy Policy’s principles describe how KingsWin Online is managing the information or data provided by the player (“you”, “your”, “yours”). We undertake to process any of the personal information (through our website, customer registration form or otherwise) transmitted or otherwise provided to us in the following manner specified in this statement.

2. The controller

2.1 The data controller is KingsWin Online OÜ (registry code: 11535738).

2.2 You can contact KingsWin Online OÜ via e-mail or by sending regular post to Tartu mnt 50-10 10115 Tallinn Estonia.

2.3 Objectives of the use of the information: We may use your personal information and data and other information for the following purposes and reasons:

1. Your account creation and management
2. For processing your wagers, deposits and withdrawals
3. For processing your requests for information
4. For our statutory duties
5. To provide you with bonus offers
6. To provide you with gaming services
7. To provide you support services
8. To market you our products and services
9. To inform you about source software and/or service updates

3. Information collection

3.1 KingsWin Online collects personal information regarding you and your business. Personal Information is any information about you and may include your name and address, date of birth, payment card details and any other information you may wish to provide.

3.2 KingsWin Online collects: your e-mail address, full name, address (house, flat, city, country, postal code), phone number, IP address, log information regarding account’s confirmation, account creation date, account deletion date, linked pool addresses, password hashes, 2FA private key, wallet addresses, payment history.

3.3 Full name, address (house, flat, city, country, postal code) and IP address are used for billing purposes. IP address and phone number provides location information which is needed for following accounting rules.

3.4 KingsWin Online collects some metadata such as browser information in server logs in case of an issue or an attack on the service. For that reason, IP address is also processed.

3.5 The rest of the data (e-mail, log information regarding account’s confirmation, account creation date, account deletion date, linked pool addresses, password hashes, 2FA private key, wallet addresses, payment history) is mandatory for the service itself to be functional.

3.6 If some above-mentioned information is missing, you will not be able to use the service.

3.7 KingsWin Online also logs whether you have given consent for direct marketing e-mails.

4. Information processing

4.1 Kingswin Online protects your personal data in accordance with the applicable data protection legislation requirements. All the data is used strictly with standardized encryption tools to prevent any unauthorized access.

  • 4.1.1 We will disclose personal information to affiliated and subsidiary companies and our trusted business partners (including payment mediation institutions), our successors and suppliers engaged in processing such information on our behalf and in the purpose of which is associated with this service.

  • 4.1.2 When applying an account with us, we may use third parties, including credit reporting agencies, which record all queries made against you, help, to make credit decisions regarding you, your age and identity verification and to prevent money laundering.

  • 4.1.3 Also, we make queries to authorities dealing with identity verification. In addition, we may submit queries and disclose any information at any given time about your account usage to the relevant authorities (including Estonian Tax and Customs Board), security organizations and any other parties involved in fraud and money laundering prevention.

  • 4.1.4 KingsWing Online does not disclose personal data to third parties without your consent, except to the supervisory authorities, accountants and in events arising from law or in case needed for submission or in process of claim against you.

4.2 You agree that KingsWing Online may use third parties to process personal data for the purposes of providing the ability to use our Site and services.

4.3 Kingswin Online does not sell now or in the future your personal information to anyone.

5. Additional information requests

5.1 Kingswin Online may, from time to time, take direct contact with you (“player”) to obtain additional information.

6. Time of storage

6.1 KingsWing Online retains the personal data of you only as long as it is necessary, in accordance with the aim of collecting the data and required by law. KingsWing Online keeps billing information (including address and IP address) at least as long as required by law.

6.2 Metadata such as IP addresses and browser information will be removed 90 days after the collection.

6.3 All other data can be removed by you if you chose to.

7. Use of cookies and IP addresses

7.1 We may use cookies to collect information from the web server for the above purposes of client-side use of our website. Our partners and advertisers may also use cookies, which we have no control over.

7.2 We may collect information about your devices from which you access the website. Such information may include your IP address and your domain name, details of your device’s operating system, browser, website you visited prior to visiting our website etc.

8. Bonus offers

8.1 Kingswin Online sends to the client, from time to time, promotional offers and information relating specifically to services provided by Kingswin Online. Customer can refuse to receive such offers by notifying Kingswin Online electronically or in writing.

9. Data movement on the Internet

Taking into account the fact that the Internet is a global environment, the use of Internet involves transmission of data in international level for collecting and processing of personal data. Some of the data processors may be located outside the European economic area. Your personal data will only be transferred to countries with an adequate level of legal protection Consequently, by using our website and having electronic communication with us, you agree that we will process your personal information in such way.

10. Publication of information

10.1 We reserve the right to share information about you that is in our possession, including personal information and wager history, to the legislator, gaming supervisory and other authorities, including the police, in case of fraud, money laundering and doubts of dishonest gambling investigation and to comply with regulatory obligations in accordance with the Estonian regulatory agency requirements.

10.2 To ensure consistency applicable to Kingswin Online regarding legal and regulatory requirements and internally applied risk management procedures by Kingswin Online, we retain information for a certain period after closing of your account (usually not more than seven years). Preservation of information takes place in accordance with this privacy statement.

11. Child protection from online gambling

11.1 For Kingswin Online child and youth privacy protection is of special importance. Kingswin Online does not allow persons younger than 21 years old to open an account. If after registration, it appears that a member has registered a wrong date of birth and is actually younger than 21 years, we immediately close his/her account and delete any personal information.

11.2. There are a number of high-tech solutions to help parents monitor their children’s activities online and to limit access to the websites that are unsuitable. Net Nanny software protects children from inappropriate content on the web: CyberSitter software allows parents to add web addresses where to block access to:

12. Your rights under the GDPR

1. Right of access
The GDPR gives you the right to access information that we held about you. If you want to access that information, please send you request at Any request for access of your information shall be a subject to providing the acceptable proof of identification. If all complies, you will be provided with the copy of your personal data. If your request for information or measures is clearly unjustified or excessive, a reasonable fee may be asked or the action taken may be refused.

2. Right of rectification
You can have your personal data rectified at any time, in case it is inaccurate or incomplete. You should notify us to correct or update your personal data. You can notify us at any time at

3. Right of erasure
You can request to delete your personal data at any time by contacting us at When the personal data is being used to satisfy a legal obligation (such as, for instance, ensuring that a self-excluded player does not participate in any games throughout the relevant period of self-exclusion), Kingswin Online may be required to retain that data.

4. Right to restrict processing
In certain circumstances, you have a right to restrict or block us from processing your personal data.

5. Right to withdraw your consent
In certain circumstances, you have the right to withdraw your consent to processing of your personal data at any time by contacting us at

6. Right to data portability
Starting May 25, 2018, you have a right to request the personal data from us and reuse this data for other services. If Kingswin Online intends to process your personal data for purposes other than those for which they were originally collected, you will be informed in advance of the purpose of further processing the data in question.

7. Right to object
At any given time, you have a right to object to the processing of your personal data.

8. Right related to automation
You are protected from automated decision making processes

9. Right to lodge a complaint with the Data Protection Supervisor
You have a right to lodge a complaint with a supervisory authority, to enforce your rights, as specified above. You can find out how to do this at the Estonian Data Protection Inspectorate (AKI) or European Data Protection Supervisor

13. Data location and transfer to third countries or international organizations

13.1 The data processing (including storing) takes place on the servers of back-end provider’s third company located in the EU

13.2 KingsWin Online does not transfer the data to third countries.

14. Right to modify privacy policy

14.1 Kingswin Online reserves the right to change this Privacy Policy at any time. The changes take effect immediately after publication on website.

14.2 KingsWin Online advises you to revisit this page from time to time to make sure you are familiar with the current version of the Privacy Policy.

14.3 If you do not agree to the updated Privacy Policy, you must stop using the Site or the Services.

15. Governing law, jurisdiction and submitting complaints

15.1 This Privacy Policy and obligations arising from or related to it are governed by the legislation of the Republic of Estonia.

15.2 Any and all disputes arising from or related to the personal data protection will be settled by the parties by way of negotiations. Failing agreement, the you shall have the right to lodge a complaint with the supervisory authority Estonian Data Protection Inspectorate, Väike-Ameerika 19, 10129 Tallinn, Estonia, or a claim to court.

15.3 In case the dispute between the parties is to be resolved in judicial proceedings, the parties agree to refer the dispute to Harju County Court in accordance with the legislation in force in the Republic of Estonia.

15.4 The above mentioned does not exclude consumers from their rights regarding jurisdiction.

16. Contact

16.1 If you have any comments, questions or requests regarding this privacy policy and/or if any of your data changes, please do not hesitate to contact us at or via Contact Us form on

Updated: 29.05.2018

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