Frequently asked questions
Here is couple of most favorite questions from players who just registered in our casino. Short questions - short answers. Like everyone, we don't like to make things harder to understand.
Account & Security
You can sign up on the website using your e-mail address, but please double check that you are entering correct data.
You can use the password recovery service or contact our support service via the form on the website, LiveChat, or email to: firstname.lastname@example.org and we will try to help you as soon as possible.
Contact our support service via the form on the website, LiveChat or e-mail to: email@example.com and provide us with more details that you remember about your account. We will try to help you as soon as possible.
Multiple registration is strictly prohibited. Otherwise, we have the right to close all your accounts and cancel all payments.
Yes, you can do that by yourself. In same time we provide you with a possibility to reopen your account after a certain time period. To do so, please, contact our friendly support service either via LiveChat or by sending us an email to firstname.lastname@example.org. We will deal with that as soon as possible.
Yes, you can close your account permanently. Please note that you will be unable to reopen it or create a new account at Kingswin Casino. To have your account permanently closed, please, contact our friendly support service either via LiveChat or by sending us an email to email@example.com. We will sort it out for you as soon as possible.
Please, upload all the necessary documents straight into your personal profile. Once you have signed in, go to the Documents page to upload. Keep in mind that the maximum file size is 2 MB. The accepted file formats are bmp, pdf, gif, jpeg, jpg, png and tif.
It is usually done right after you upload or request to check the documents, although sometimes this procedure may take up to 24 hours. You can always make an inquiry on the status of your documents by contacting our friendly Support Service via Live Chat or sending a message by email.
Yes. In case your documents do not comply with terms, we will have to request to upload alternative documents or copies.
You can check the status of your documents on the same page where you upload them, i.e. in your Personal Profile. Simply choose the Documents tab to see it.
Make a deposit and bonus will be instantly credited to your personal account balance.
Yes. After a real money game, each player will reach higher levels from our loyalty program "Your Journey". On higher levels player is given a possibility to receive reload bonuses.
At our website players can find different types of bonuses like: deposit and non-deposit bonuses and free spins, cashback, reload bonuses and special gifts.
There are games that influence the wagering turnover less. Find more detailed information on the page of Terms and Conditions.
Bonuses at our casino is simple. We have a special bonus terms page, where you can read all general terms regarding bonuses and freespins just click here.
- wagering requirements for all bonuses and freespins is 40x;
- max bet while bonus is active is 5€ or 5 mBTC (0.005 BTC);
Using of the website
At this moment we have only games from Microgaming, but we will add more and more providers in near future. But please keep in mind that some of them may be disabled depending on the region where the website is used.
At this moment we support only EURO and cryptocurrency Bitcoin.
Yes. For that, sign in to your profile and use the option “Add currency”.
Yes! Kingswin Casino offers an opportunity to play in Fun Mode to all customers. This feature not only allows you to play without any risk of losing real money, but also gives you a chance to become a skilled and experienced player confident enough to play with real money at stake.
Deposits and Withdrawals
The casino does not retain any fees, but payment systems may charge some small interests for their own benefits. For more detailed information, please, read attentively the pages “Payments” and “Terms and Conditions”.
Usually, deposits are received immediately. If the money has not been received on your account, then, most likely, it’s a problem of your payment system. Please, contact our support service via online chat, via the form on the website or email to: firstname.lastname@example.org and we will try to help you as early as possible.
Well, withdrawals in our casino it is something really fast. We aim to process all withdrawals within 12 hours, but in most cases we will pay you much more faster, specially with bitcoin payouts! Also we suggest you to upload your documents in profile to speed up all your withdrawals, and do not have withdrawal canceled due to verification required.
We do our best to process all withdrawals as fast as possible. We aspire to process all withdrawal requests within 12 hours, but, in most cases, we make payments much faster! Beside this, we suggest you to upload your documents on your profile to make the withdrawal faster as well as to prevent rejection of withdrawal because of necessity of verification.
No problem! Just contact our live chat support, or send us email at support. And we will reply you quickly, just test it yourself!
Nowadays there are a lot of facilities that can help you with this matter. Online exchangers include, for instance, Circle and Cubits. To get more information on buying Bitcoins, you can check out our About Bitcoin page as well.